terms and conditions

Welcome to Valleria.

These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from Valleria. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

About Valleria

Valleria designs and offers handcrafted handbags and accessories through our online store. Every product is created with care using selected materials and traditional craftsmanship. Because many of our pieces are handmade, slight variations in texture, color, or finish are part of their unique character and should not be considered defects.

Eligibility

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases through our website.

Product Information

We strive to present our products as accurately as possible through photography and product descriptions.

Because leather and natural materials are unique by nature, colors, grain, texture, and finish may vary slightly from one piece to another. Screen settings and lighting conditions may also affect how colors appear.

These natural variations reflect the individuality of handmade craftsmanship.

Pricing

All prices displayed on our website are shown in the applicable currency and are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, we reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed. If a pricing error affects your order, we will contact you before processing it.

Applicable taxes and shipping charges are calculated during checkout.

Orders

Once an order is placed, you will receive an email confirming that we have received your purchase request.

This confirmation does not constitute acceptance of your order. An order is accepted only once it has been prepared for shipment.

We reserve the right to refuse or cancel any order for reasons including product availability, suspected fraud, payment issues, or pricing errors.

Payment

Payments are processed securely through trusted third-party payment providers.

Valleria does not store your complete payment card information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Shipping

Estimated delivery times are provided as a guide and may vary depending on your destination, customs procedures, weather conditions, or carrier delays.

Once your order has been dispatched, responsibility for delivery transfers to the shipping carrier.

For additional information, please refer to our Shipping Policy.

Returns & Exchanges

If you wish to return or exchange an item, please refer to our Returns & Exchanges Policy.

Returned products must be unused, in their original condition, and returned with all original packaging unless otherwise stated.

Personalized or made-to-order products may not be eligible for return unless required by applicable law.

Product Care

Our handbags are designed to age beautifully over time.

Natural leather develops a unique patina through regular use. Minor marks, softening, and subtle changes in color are characteristics of genuine leather and should not be considered manufacturing defects.

For best results, please follow the recommendations in our Care Guide.

Intellectual Property

All content available on this website—including photographs, product designs, logos, graphics, illustrations, text, videos, and branding—is the property of Valleria or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

Acceptable Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with the operation or security of the website.

• Copy or exploit website content without authorization.

• Introduce malicious software or harmful code.

• Misrepresent your identity or submit false information.

Limitation of Liability

To the fullest extent permitted by applicable law, Valleria shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

Warranty

If you believe your product has a manufacturing defect, please contact us as soon as possible.

Each request will be reviewed individually. Normal wear, accidental damage, improper care, misuse, or natural aging of materials are not considered manufacturing defects.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, or legal obligations.

The latest version will always be available on this page with the updated Effective Date.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Valleria operates, without regard to conflict of law principles.

Contact Us

If you have any questions regarding these Terms & Conditions, we'd be happy to help.

Valleria

Email: support@valleria.com