returns

We hope you love your Valleria piece from the moment it arrives. If, for any reason, it isn't quite right, we're here to make the return process as simple and straightforward as possible.

Return Eligibility

Items may be returned within 14 days of delivery.

To be eligible for a return, products must be:

• Unused and in their original condition

• Free from signs of wear or damage

• Returned with all original packaging, tags, dust bags, and accessories

• Accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To begin a return, please contact our Customer Care team at support@valleria.com within the return window.

Please include:

• Your order number

• The item(s) you'd like to return

• The reason for your return (optional, but appreciated)

Once your request has been reviewed, we'll provide instructions for returning your order.

Refunds

After your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to the original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless required by applicable law.

Exchanges

At this time, we do not offer direct exchanges.

If you'd like a different style or color, we recommend returning your original purchase and placing a new order once your return has been approved.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or monogrammed products

• Made-to-order pieces

• Gift cards

• Items marked as final sale

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you've received the wrong item, please contact us within 48 hours of delivery.

Where possible, include photographs of the product and its packaging so we can resolve the issue promptly.

Return Shipping

Unless the return is the result of a manufacturing defect, damaged item, or an error on our part, return shipping costs are the responsibility of the customer.

We recommend using a tracked and insured shipping service, as Valleria cannot be responsible for items lost in transit during their return.

Processing Time

Once your return has been delivered to us, please allow 3–5 business days for inspection and processing.

We'll send you an email as soon as your return has been completed.

Need Assistance?

If you have any questions before making a return, we're always happy to help.

Valleria

Email: support@valleria.com