shipping

Every Valleria piece is carefully prepared before it begins its journey to you.

Because our handbags are handcrafted and individually inspected, we take the time to ensure each order meets the standards we stand behind.

Order Processing

Orders are typically prepared for dispatch within 1–3 business days after payment has been confirmed.

During collection launches, seasonal promotions, or holidays, processing times may be slightly longer. If there is a significant delay, we'll let you know as soon as possible.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

Delivery times vary depending on your destination and the shipping method selected at checkout.

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow its journey.

While we work with trusted shipping partners, delivery estimates should be considered approximate and may occasionally be affected by customs processing, weather conditions, or carrier delays.

International Shipping

Valleria proudly ships to customers around the world.

Please note that international orders may be subject to customs duties, import taxes, or local handling fees imposed by the destination country. These charges are determined by local authorities and remain the responsibility of the recipient unless otherwise stated during checkout.

Shipping Address

Please ensure your shipping information is accurate before completing your purchase.

Once an order has been processed, we may not be able to modify the delivery address.

Valleria cannot be responsible for delays or delivery issues resulting from incorrect or incomplete address information.

Delivery Confirmation

A shipment is considered delivered once it has been marked as delivered by the shipping carrier.

If you believe your package has been lost or delayed, please contact us as soon as possible. We'll gladly work with the carrier to help resolve the issue.

Damaged Packages

If your order arrives visibly damaged, we recommend taking photographs of both the packaging and the product before opening or using it.

Please contact us within 48 hours of delivery so we can review the situation and assist you as quickly as possible.

Multiple Shipments

Occasionally, orders containing multiple items may arrive in separate shipments. If this happens, you'll receive tracking information for each package.

Questions

If you have any questions about shipping or your order, we're always happy to help.

Valleria

Email: support@valleria.com